Here are some FAQs to help answer any queries or questions you might have. If you require any additional help please don’t hesitate to get in touch.
FAQ Prebooking Questions
How can I book a property?
Can I pay a deposit?
What if need to cancel?
Can I bring my pet?
Do you cater for specific accessibility needs?
Can I take an extra person/infant?
Accommodation Questions
How can I get to the lodge?
Is there parking at The Triangle Lodge?
Will I need to bring my own bed linen and towels?
What do I need to bring with me?
Electric Vehicle Charging
Do we have Loch access?
Is Broadband / Internet / Wireless access available?
Can we smoke or vape inside the property?
What renovations are happening to the property?
Post booking questions
Who do we contact before we arrive?
Your host is called Elle, you can find her contact details here
What time do I arrive and depart the property?
Do we need to clean the property before we leave?
Customer Feedback
When will I receive my booking confirmation / directions to the property?
What should I do if I have left an item in a property?
What if we are not happy with our property on arrival or experience problems during the stay?
What would happen if something got damaged at the property?