FAQs; The Triangle Lodge

Here are some FAQs to help answer any queries or questions you might have. If you require any additional help please don’t hesitate to get in touch.

FAQ Prebooking Questions

How can I book a property?

You will find that the easiest way to book is online.

Simply find your perfect property, tell us who you would like to stay and when, and click book now.

This will take you through the different stages, including taking your payment.

Can I pay a deposit?

There is no option to pay with a deposit when booking directly through our website currently.

What if need to cancel?

If you have to cancel your holiday, please let us know as soon as possible in writing (email). Confirmation of your cancellation will need to come from the lead party member (the initial booker).

We will let you know whether you may be entitled to a partial refund of the accommodation cost, although the booking fee and other agent charges are non-refundable. For more information, please see our booking terms.

The cancellation conditions will vary depending on the property, so please check the information in your booking confirmation email.

Can I bring my pet?

We welcome up to two dogs in the lodge, this will incur a fee of £10. Please note pets should not be left unattended and they must remain off furniture at all times. You, as a pet owner, will be responsible for removing any evidence left by your pet.

Do you cater for specific accessibility needs?

Main access to the lodge is by two steps leading in to the property. Once you are in the property, there are no steps throughout. There is a slight step down taking you on to the decking, however there are larger steps down if you want to step on to the grass from the decking - alternatively you can gain access to the grass area from the main access.

There currently isn't a handle in the shower

Can I take an extra person/infant?

The total number of people staying at a property must not exceed the number stated in the property description. However, for infants, please contact us to add them on.

Accommodation Questions

How can I get to the lodge?

The Triangle Lodge is easily accessible. With it sitting just off of the main A road (A82). You can either drive your car directly to the lodge or alternatively there is a bus stop just a short 10 minute walk away from the lodge, this bus will take you from the main city of inverness (where you can get a flight to) or you can get the bus from Fort William direction.

Is there parking at The Triangle Lodge?

There is free parking for all of our guests. There is parking directly outside of the lodge (roadside parking, not on the grass) or if these are taken, you can find a car park just one minute walk away from The Triangle Lodge.

Will I need to bring my own bed linen and towels?

The Triangle Lodge provide ben linen and towels. You will need to bring your own beach or swimming towels. Please note: we don’t supply any linen or blankets for cots, you will need to bring your own. We ask our guests to respect our linen by refraining from eating or drinking in bed and to please contact us if there have been any accidents. Please hang towels up after use.

What do I need to bring with me?

Our self catering holiday lodge has everything you should need to enjoy your stay, see here exactly what the lodge includes. We suggest bringing comfortable clothes for the lodge and enough clothes that allows for the traditional Scottish weather to change, as well as your toiletries and food. There isn't too much else you need to bring with you!

Electric Vehicle Charging

We do not have any charging points at the lodge currently, however the closest charging points are just 15 minutes away in the beautiful town of Fort Augustus.

Do we have Loch access?

Yes! We love encouraging our guests to have a swim in the loch, however this is done at your own risk and children MUST be supervised at all times. You can step down in to the water directly outside the lodge. Please note, access is a little rocky; many prefer to bring shoes. You are also able to set off on your kayak or paddle board from here.

There is no access to the loch for motorised boats or jet skis at The Triangle Lodge.

Is Broadband / Internet / Wireless access available?

Yes, Wi-Fi is included. As The Triangle Lodge is in a rural area internet access may be intermittent or even on occasion unavailable for a short period of time because of the distance to the nearest BT exchange and its remoteness. As in most properties the strength of the wireless signal can vary throughout the property, so please bear this in mind.

Can we smoke or vape inside the property?

The Triangle Lodge is a strictly no smoking or vaping lodge. You may smoke outside with the patio door closed, we just ask for our guests to dispose currently of any litter whilst outdoors.

What renovations are happening to the property?

When buying the lodge, we knew a lot of work needed to be done. We have been completing gradual improvements over the last couple of years. In the meantime we have been able to off the lodge at a very reasonable cost to not only allow other to enjoy the lodge but to also fund further improvements to The Triangle Lodge.

2023 will see the bathroom, walls, flooring, beds and doors being replaced. There will be a slight increase in our rates for 2024 once we have made the necessary improvements; however in the meantime these things are only superficial and still serve a purpose. If you have any questions regarding this, please feel free to ask. We want to be as transparent as possible.

Post booking questions

Who do we contact before we arrive?

Your host is called Elle, you can find her contact details here

What time do I arrive and depart the property?

Our check in time is 16:00pm and our check out time is 10:00am.

It is important that these times are respected as often we will have separate bookings on the same day, the time allocated is enough time for The Triangle Lodge to be thoroughly cleaned between guests.

If you wish to check in early or check out later, please contact us and we may be able to extend if there is the availability.

Do we need to clean the property before we leave?

We ask for the guests to take their waste bags to the main reception building where there are larger commercial bins and for you to wash anything in the kitchen that you have used. We ask for our guests to treat The Triangle Lodge like their home and to please leave it as they found it. Our cleaner will ensure she goes over everything to make sure it is ready for our next guests.

Customer Feedback

We love to hear feedback from our guests, we have a reviews page on our website where you can submit a review. But we also love hearing back from you directly too. If there is anything you feel we could improve on, we would like to hear these thoughts and ideas from you as we value our guests thoughts and feelings. We do ask that all feedback that is submitted is fair, appropriate, legally acceptable and relevant so that it may be used.

As well as this, we are also doing a competition for each of our guests to enter in to by making a post about their stay with us on social media. Check out the details here!

When will I receive my booking confirmation / directions to the property?

Once you have made your booking through our website, you will have received you confirmation almost instantly. From there the host will send you your welcome pack nearer to your stay, if you haven't received this. Please contact us and we will send it immediately.

What should I do if I have left an item in a property?

Contact us at the soonest opportunity, our cleaner will do their best to locate it and keep this by for you. We can arrange delivery (additional cost) or collection if possible.

What if we are not happy with our property on arrival or experience problems during the stay?

As this is a self-catering lodge. We are aware that things may go wrong during your stay. We do our absolute best to rectify this problem as soon as possible. We just ask that you be understanding and respectable of this, as we are not a hotel.

What would happen if something got damaged at the property?

We expect that a certain amount of wear and tear is inevitable, and this applies to the occasional smashed glass or broken plate (Please still inform us).

However, if something does get damaged while at the property, please call the number supplied on your final booking confirmation at the earliest opportunity so that it can be fixed or replaced in time for the next holidaymakers.

It is sometimes reasonable to expect to pay for more serious damages and breakages such as incidents to carpets, sofas, broken windows etc.

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